1. The deal
By creating an account at app.quickply.com you agree to these Terms. If you accept on behalf of an organization, you confirm you have authority to bind it. If you don't agree, don't use the service.
2. Beta status
QuickPly is in active development. Features, limits, and pricing may change. We'll give 30 days' notice for any change that's materially adverse to a paying customer. The service is provided “as is” — see Section 9 below.
3. Your account
You're responsible for the activity of every user inside your workspace, for keeping credentials secure, and for the lawful basis on which you upload customer data into QuickPly. We recommend enabling two-factor authentication.
4. Acceptable use
You agree not to:
- Use the service to draft replies that defraud, defame, harass, or unlawfully discriminate against the recipient.
- Reverse-engineer the prompt pipeline or attempt to extract our system prompts.
- Probe rate limits or attempt to circumvent them across keys.
- Use the API to feed a competing reply-generator product or a benchmark you publish without our prior agreement.
- Upload personal data of EU/UK data subjects without a lawful basis you can articulate.
5. Subscription and payment
Plans renew on the cadence you selected (monthly or annually) until cancelled from the dashboard. You'll be billed in advance for each period. Reasonable usage above the plan cap is billed as overage at the rate displayed in the dashboard at the time the cap is exceeded.
If a payment fails, we'll retry per the rules of our payment processor and notify the workspace owner. After the grace window, we drop the workspace back to the Starter plan.
You can cancel any time. Cancellation stops the next renewal; we don't pro-rate refunds for the current period unless required by your local consumer-protection law.
6. Intellectual property
You own everything you put into QuickPly — your customer emails, your brand guidelines, your sent replies. You grant us a limited license to process that content for the sole purpose of providing the service to you. We don't claim ownership of the drafts the model produces; you can use them however you'd like.
We own the QuickPly name, logo, software, and the system prompts + scoring heuristics. You don't acquire a license to those by using the service.
7. AI output disclaimer
The reply drafts are model-generated suggestions, not approved messages. We don't guarantee accuracy, and we strongly recommend your agents review every draft before sending. You — not we — are responsible for the content of any reply your team sends to a customer.
8. Confidentiality
Each party will protect the other's non-public information with at least reasonable care, won't disclose it except as needed to provide or use the service, and won't use it for purposes outside this agreement.
9. Warranties + limitation of liability
The service is provided “as is” without warranties of any kind. We don't promise it will be uninterrupted or error-free. To the fullest extent permitted by law, our aggregate liability arising from this agreement is limited to the amount you paid us in the 12 months before the claim.
Neither party is liable for indirect, incidental, or consequential damages, including lost profits or lost data.
10. Indemnity
You'll defend us against third-party claims arising from your violation of Section 4 (Acceptable use) or your unlawful upload of personal data. We'll defend you against third-party claims that our software, used as documented, infringes a US patent or copyright — and we'll modify or terminate the offending feature if so.
11. Termination
You can close your account any time from Settings → Data & privacy. We can suspend or terminate for non-payment, breach of Section 4, or if your usage threatens our infrastructure or other customers. We'll give notice unless we reasonably believe doing so would cause harm. On termination you can export your data for 30 days; after that we delete it.
12. Governing law and disputes
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. Both parties agree to the exclusive jurisdiction of the state and federal courts located in New Castle County, Delaware, except that either party may seek injunctive relief in any court of competent jurisdiction.
13. Changes
We'll post updates here and email account owners about material changes at least 30 days before they take effect. Continued use after that means you accept the change.